PalmTransport
Ticketing that keeps passengers moving.
Overview
PalmTransport helps bus companies, travel operators, and commuters digitize ticketing. Travellers can book routes via USSD, web, app, or WhatsApp and pay using bank, mobile money, or wallet.
Once payment is confirmed, a digital ticket (PDF receipt) is delivered instantly by SMS and email.
Key Benefits
Higher fill rates
Sell seats across channels and reduce empty journeys.
Reduced cash handling
Safer operations and quicker reconciliations.
Real-time route insights
Make scheduling and pricing decisions from live data.
Improved passenger experience
Book anywhere, get instant e-tickets.
Features
Route & schedule management with seat allocation
Multi-channel bookings: USSD, app, web, WhatsApp
Dynamic pricing & discounts for early bird/return trips
Digital ticket delivery (SMS & email PDFs with QR)
Onboard validation via scanning app / driver app (offline mode)
Automated manifests and reconciliation reports
Cancellations, refunds and no-show handling workflow
How It Works (operator view)
Create routes, set schedules, and allocate seats in the operator dashboard.
Publish routes to channels (USSD, web, app, WhatsApp).
Travelers book and pay; they receive PDF tickets instantly.
Conduct boarding with a scan or driver confirmation; system updates manifest.
Track daily route revenue and settlements automatically.
Critical Metrics You’ll See
Seat occupancy rate (per route & time)
Tickets sold by route and channel
Revenue per route and per vehicle
Cancellation & refund rates
Average booking lead-time and peak hour load
On-time departure & arrival stats (if integrated)
Who It’s For
Intercity & commuter bus operators
Shuttle & coach services
Ferry operators and regional transport providers
Transport aggregators & ticket resellers
Integration & Support
Integrations: fleet management, vehicle telemetry, accounting systems.
Driver/agent apps for validation and manifest updates.
24/7 operational support during peak holiday seasons.
Pricing
Per-ticket processing fee (channel-dependent)
Monthly platform fee for operators with extended features
Custom enterprise pricing for large fleets & aggregators
FAQ
Q: Can drivers validate tickets offline?
A: Yes — driver/validation apps support offline scanning and sync when back online.
Q: How are crew/agent payouts handled?
A: The dashboard supports split payouts and settlement schedules configurable per
operator.